Frequently asked questions

You submit a booking request with your service, location, and preferred time. We contact our best-rated available providers and notify you as soon as one accepts. You then confirm, pay, and your booking is confirmed.

Yes. Every provider on ZenConci submits ID, relevant certifications, and references before being approved. Our team reviews each application manually.

You only pay after a provider has accepted your job and you have confirmed. Payment is processed securely via Stripe. No hidden fees.

We will notify you if no provider is available for your requested time and location. You can adjust your request or we'll help you reschedule.

Yes, you can cancel a booking before payment is made. After payment, cancellation terms depend on the notice period — please see our Terms & Conditions for details.

Providers are paid via Stripe Connect directly to their bank accounts. Payouts are processed after job completion.

Yes. ZenConci is built GDPR-compliant by design. We only collect data we need to run your bookings. You can request a data export or deletion at any time from your account settings.

We currently operate on the Costa del Sol and surrounding areas. More cities are coming soon.

Click 'Become a provider', create your account, and complete our onboarding wizard. Our team will review your profile within 48 hours.

Contact our support team and we will help resolve any disputes. We have clear policies for no-shows, damage, and refunds.