Terms & Conditions

Last updated: April 2025

1. Introduction

These terms govern your use of the ZenConci platform as a client. By creating an account or making a booking, you agree to these terms in full.

2. The platform

ZenConci is a marketplace that connects clients seeking home services with independent service providers ("suppliers"). ZenConci is not the service provider — we facilitate the connection, matching, and payment only. Suppliers are independent contractors and not employees or agents of ZenConci.

3. Dynamic pricing

Prices displayed on ZenConci are determined by our dynamic pricing algorithm, which takes into account factors such as demand, location, service type, and time. Prices may vary between bookings and are set at ZenConci's sole discretion. Promotional discounts may be applied automatically or via a code and do not affect the supplier's payout.

4. Bookings and payment

Bookings are confirmed only once payment is successfully processed via Stripe. A platform fee is included in the total price you pay — this is not separately itemised. By completing payment you agree to the price displayed at checkout.

5. Supplier allocation — first to respond

Once your booking is confirmed, ZenConci dispatches it to a pool of eligible suppliers. The booking is allocated to the first supplier to accept. ZenConci does not guarantee a specific supplier, response time, or that a supplier will accept your booking. In the rare event no supplier accepts, you will receive a full refund.

6. Cancellation

Bookings may be cancelled free of charge before a supplier has accepted. Post-acceptance cancellations are subject to the cancellation window communicated at time of booking. Refunds for late cancellations are issued at ZenConci's discretion.

7. No direct arrangements with suppliers

Suppliers on ZenConci are bound by terms that prohibit them from soliciting or accepting bookings directly from clients outside the platform. As a client, you agree not to encourage, solicit, or enter into any direct arrangement with a supplier you have met through ZenConci, for the purpose of bypassing the platform. Doing so may result in suspension of your account.

8. Insurance and liability

All approved suppliers on ZenConci are required to hold valid public liability insurance. However, ZenConci is not liable for the quality of services delivered, any damage caused during a booking, or any claim arising from a supplier's actions or omissions. Your statutory consumer rights are not affected.

9. Dispute resolution

Disputes must be reported to ZenConci within 24 hours of the service by contacting contact@zenconci.com. We will mediate in good faith between you and the supplier. ZenConci's decision on refunds following mediation is final.

10. Limitation of liability

ZenConci's liability is limited to the amount paid for the relevant booking. We are not liable for indirect, consequential, or incidental losses of any kind.

11. Governing law

These terms are governed by the laws of Spain, reflecting ZenConci's primary operational territory. Disputes are subject to the exclusive jurisdiction of the courts of Spain, without prejudice to any mandatory consumer protection rights you hold in your country of residence.

12. Amendments

ZenConci may update these terms at any time. Material changes will be communicated via email with at least 14 days' notice. Continued use of the platform after that period constitutes acceptance of the revised terms.

13. Contact

Legal enquiries: contact@zenconci.com